Returns & Exchanges Policy

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Thank you for shopping with Hephzebah. We take pride in providing high-quality apparel and ensuring our customers are satisfied with their purchases.

Exchanges (Size Issues)

If your item does not fit as expected, we offer exchanges within 14 days of delivery. Items must be unused, unwashed, and tags attached in their original condition.

To request an exchange, please contact us at support@hephzebah.com with your order number and the item you would like to exchange.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly replace the item at no additional cost.

Please include a photo of the issue along with your order number when contacting us.

Returns / Refunds

At this time, we do not offer refunds for change of mind or incorrect size selection. Please review our sizing information carefully before placing your order.

Final Sale Items

Items marked as Final Sale or Limited Release may not be returned or exchanged.

Processing Time

Once we receive and inspect the returned item, exchanges are typically processed within 7-10 business days.

For any questions regarding your order, please contact us at support@hephzebah.com